(TTY), please call 717-534-8955.
2. Visit the Box Office
Our staff will be happy to assist you with your specific requests. A processing fee is added to all ticket sales.
We are located at Giant Center, 550 West Hersheypark Drive, Hershey PA 17033.
Tickets are available online at www.ticketmaster.com and all Ticketmaster outlets including Boscov and select Walmart Stores. Ticketmaster will also
accept your phone orders Monday through Saturday from 10:00 AM to 9:00 PM and Sunday 10:00 AM to 6:00 PM. Ticketmaster Toll Free number is 1-800-745-3000.
4. Order by Mail
Please include your name, address, daytime phone, check or valid credit card number and expiration date, event, number of tickets, and price of tickets.
A processing fee is added to all ticket sales. Please call the Box Office for the processing fee for a specific event.
Giant Center Box Office
550 West Hersheypark Drive
Hershey, PA 17033
5. Order by Fax: 717-534-8996
Available 24 hours a day, 7 days a week. Fax your name, address, daytime phone number, valid credit card number and expiration date, event, number of tickets and price of tickets. A processing fee is added to all ticket sales. Please call the Box Office for the processing fee for a specific event. On the day of an Event onsale, we can not guarantee that we will be able process fax requests before the event sells out.
Tickets are available through all 5 Convenient Ways listed above. If you have specific accessible needs, please contact the Box Office directly at
717-534-3911, TTY 717-534-8955.
Children ages 2 and older will require a ticket.
Need assistance during a game? Please ask your nearest usher. We also have a guest services window which is located on the main concourse to the right of the main doors. This location is staffed from the time doors open till the last guest leaves the venue.
The guest services window is sponsored by Nationwide Insurance.
beverages. Hershey Entertainment and Resorts reserves the right to refuse alcohol service to anyone that cannot produce a valid form of photo ID or
anyone that appears to be inebriated.
American Hockey League regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
novelty stand. If immediate first aid is needed, ask any Giant Center employee for assistance.
medical restrictions/conditions. Guests with small children are permitted to bring baby food and formula. Venue personnel reserve the right to refuse the entry of any food or beverage item.
Additional information about Accessibility at Giant Center:
ADA Coordinator: 717-534-8958 or TTY 717-534-8955.
Giant Center, 550 W. Hersheypark Drive, Hershey, PA 17033.
ATM: An accessible Automatic Teller Machine is located by Hershey Sports on the main concourse.
Assistive Listening System: An FM Loop System is available at Giant Center. Receivers are available through Guest Services. A credit card or driver's license are needed as a deposit. Neck loops and ear speakers are also available.
Guest Services: The Giant Center Guest Services window is located on the main concourse behind the Box Office. Guest Services will answer any of your questions and assist with any problems once you have arrived at the facility. Guest Services also dispenses assistive listening devices.
Elevators: An elevator for guests with mobility impairments is located behind section 124 on the Main Concourse. Access to all five floors is available.
Interpreter Services: Guests requiring interpreter services should contact our ADA Coordinator at least three weeks before the date of the show.
Service Animals: Service animals are permitted in Giant Center. Contact our ADA Coordinator if any special requirements are needed.
Smoking: Giant Center is a smoke-free building.
Telephones: Accessible telephones are located on the main concourse by Hershey Sports. One phone in the bank has an adjustable hearing amplifier.
Ticketing: The fully accessible Giant Center Box Office is open Monday-Saturday, 9:00 AM - 5:00 PM. All accessible ticketing needs should be made through the Giant Center Box Office. Tickets can be purchased in person or by phone at 717-534-3911, TTY 717-534-8955. Wheelchair and companion seating is available on all levels of the facility. Hershey Bears Season Tickets are also available.
transferred to the Safety & Security Office, which can be reached during normal business hours at 717-520-5181 and outside of normal business hours at 717-534-8988.
In the event your child is lost, notify the nearest Safety & Security Officer immediately.
To ensure the safety of our guests, glass bottles, cans, hard-sided coolers, thermoses and open containers may not be brought into the venue. Exceptions: baby bottles.