Guests must refrain from conduct that is inconsistent with the fun and family atmosphere at Giant Center. Such conduct includes but is not limited to: interfering with other guests' ability to enjoy an event; using foul or abusive language or gestures; appearing to be in a drunken or diminished capacity; failure to produce a ticket on request or sitting in a seat which is not ticketed; possession of unauthorized items; and interfering with an event. Violators are subject to ejection and possible arrest.
Camera Policies for American Hockey League Events
Hand-held video cameras and still cameras for personal use may be brought into the venue, provided no game action is recorded in accordance with American Hockey League regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
Please report all emergencies to the nearest Safety & Security Officer.
Giant Center offers a First Aid Station on the main concourse, conveniently located at the South West corner of the building adjacent to the retail novelty stand. If immediate first aid is needed, ask any Giant Center employee for assistance.
Additional information about Accessibility at Giant Center >>
•ADA Coordinator: 717-534-8958 or TTY 717-534-8955.
Giant Center, 950 W. Hersheypark Drive, Hershey, PA 17033.
•ATM: An accessible Automatic Teller Machine is located by Hershey Sports on the main concourse.
•Assistive Listening System: An FM Loop System is available at Giant Center. Receivers are available through Guest Services. A credit card or driver's license are needed as a deposit. Neck loops and ear speakers are also available.
•Guest Services: Giant Center Guest Services window is located on the main concourse behind the Box Office. Guest Services will answer any of your questions and assist with any problems once you have arrived at the facility. Guest Services also dispenses assistive listening devices.
•Elevators: An elevator for guests with mobility impairments is located behind section 124 on the Main Concourse. Access to all five floors is available.
•Interpreter Services: Guests requiring interpreter services for our concerts or shows should contact our ADA Coordinator at least three weeks before the date of the show.
•Service Animals: Service animals are permitted in Giant Center. Contact our ADA Coordinator if any special requirements are needed.
•Smoking: Giant Center is a smoke-free building.
•Telephones: Accessible telephones are located on the main concourse by Hershey Sports. One phone in the bank has an adjustable hearing amplifier.
•Ticketing: The fully accessible Giant Center Box Office is open Monday-Saturday, 9 AM - 5 PM. All accessible ticketing needs should be made through the Giant Center Box Office. Tickets can be purchased in person or by phone at 717-534-3911, TTY 717-534-8955. Wheelchair and companion seating is available on all levels of the facility. Hershey Bears Season Tickets are also available.
In the event your child is lost, notify the nearest Safety & Security Officer immediately.
Giant Center is only able to provide paging of guests in case of emergency.
The throwing of any projectiles in seating areas, ramps, stairwells, or any other areas is prohibited.
Unauthorized filming, video or audio taping, photographs, records, and all other depictions of Giant Center and/or events are prohibited.
Weapons of any kind are prohibited. Weapons are considered to be any item that could endanger public safety. Some examples include; firearms, knives, mace, and chains. Hershey Entertainment & Resorts reserves the right to refuse the entry of any item that could be considered a weapon.
To ensure the safety of our guests, glass bottles, cans, hard-sided coolers, thermoses and open containers may not be brought into the venue. Exceptions: baby bottles.
Guests are prohibited from entering restricted areas within Giant Center. Restricted areas include, but are not limited to; playing surfaces, performance areas, locker rooms, and all mechanical rooms.
Hershey Entertainment & Resorts reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers, and employees.
Signs may be displayed only (a) within the venue's seating area, (b) in a stationary manner, (c) so as not to unduly obstruct any person's view of the playing surface or the performance area (d) so as not to obscure venue signage.
Hershey Entertainment & Resorts reserves the right to require the cessation of any display of a banner or sign that does not conform to these limitations.
1. Guests may only occupy the parking space that they purchased upon entering the property.
2. Adjacent parking spaces and driveways must remain clear.
3. Tents and canopies may not be erected in the parking lots.
4. Grills and open flames are not permitted.